User issues in museums and the web research include:

• What are the information behaviours (i.e. information needs and information seeking strategies) of the typical users of museum information resources?
• How can museum professionals improve their abilities to meet the information needs of all users, inside and outside the museum?
• How should museum professionals evaluate the steps they are taking to meet the information needs of their users?
• What are the information behaviours of museum professionals themselves?
• What user studies have been done, and how can we build on them?