Belinda,

It's great to see that you are looking at other survey questionnaires. Asking common questions is really important if we are going to be able to compare results across sites.

There are a number of Museums and the Web papers on evaluation and user studies that include or reference the survey instruments used. Here are some highlights:

Museums and the Web 1999.

• A Survey of Characteristics and Patterns of Behavior in Visitors to a Museum Web Site, John Chadwick, Ed.D., Institute for Learning Innovation, USA and Patricia Boverie, Ph.D., University of New Mexico, USA.
  http://www.archimuse.com/mw99/papers/chadwick/chadwick.html

Museums and the Web 2000

• Who's Out There? A Pilot User Study of Educational Web Resources by the Science Learning Network (SLN),Rob Semper, Noel Wanner Exploratorium, USA and Roland Jackson, Martin Bazley Science Museum, UK
  http://www.archimuse.com/mw2000/papers/semper/semper.html

Museums and the Web 2001

• "Less Clicking, More Watching": Results from the User-Centered Design of a Multi-Institutional Web Site for Art and Culture,John Vergo, Clare-Marie Karat, John Karat, Claudio Pinhanez, Renee Arora, Thomas Cofino, Doug Riecken, Mark Podlaseck IBM T.J. Watson Research Center, USA
  http://www.archimuse.com/mw2001/papers/vergo/vergo.html

Museums and the Web 2002

• How Do You Like To Learn? Comparing User Preferences and Visit Length of Educational Web Sites,David T. Schaller and Steven Allison-Bunnell, Educational Web Adventures, Minda Borun and Margaret B. Chambers, Museum Solutions, USA, Museums and the Web 2002
  http://www.archimuse.com/mw2002/papers/schaller/schaller.html
• “There's Something Happening Here, What It Is Ain’t Exactly Clear”, Kate Haley Goldman and Melissa Wadman, Institute for Learning Innovation, USA
  http://www.archimuse.com/mw2002/papers/haleyGoldman/haleygoldman.html

Museums and the Web 2003

• What Clicks? An Interim Report on Audience Research, Jim Ockuly, Minneapolis Institute of Arts, Minneapolis, Minnesota, USA.
  http://www.archimuse.com/mw2003/papers/ockuly/ockuly.html

Museums and the Web 2004

• To Flash or Not To Flash? Usability and User Engagement of HTML vs. Flash, David T. Schaller and Steven Allison-Bunnell, Educational Web Adventures, Anthony Chow, Paul Marty, and Misook Heo, Florida State University, USA
  http://www.archimuse.com/mw2004/papers/schaller/schaller.html
• Exploring Motivational Factors and Visitor Satisfaction in On-line Museum Visits, Kate Haley Goldman, Institute for Learning Innovation; and David Schaller, Educational Web Adventures, USA
  http://www.archimuse.com/mw2004/papers/haleyGoldman/haleyGoldman.html
• We're Building It, Will They Use It? The MOAC II Evaluation Project, Anne Gilliland-Swetland, UCLA Department of Information Studies; Layna White, San Francisco Museum of Modern Art; Robin L. Chandler, Online Archive of California, The California Digital Library; USA
  http://www.archimuse.com/mw2004/papers/g-swetland/g-swetland.html

Museums and the Web 2005

• DigiCulture, A Study In User Behaviours With Digital Cultural Materials In Contemporary Art, James M Turner, Suzanne Bertrand-Gastaldy, Pierrette Bergeron, École de bibliothéconomie et des sciences de l'information, Université de Montréal, Michelle Gauthier, Musée d'art contemporain de Montréal, Canada and Stéphanie Pouchot, Laboratoire URSIDOC, Université Claude Bernard Lyon 1, France
  http://www.archimuse.com/mw2005/papers/turner/turner.html
• Actual/Virtual Visits: What Are The Links? Wendy A. Thomas and Sheila Carey, Canadian Heritage Information Network (CHIN), Canada
  http://www.archimuse.com/mw2005/papers/thomas/thomas.html
• Hands-On versus On-Line: Evaluating MarsQuest On-line, James B. Harold, Space Science Institute, Randi Korn, Randi Korn & Associate, Paul B. Dusenbery, Space Science Institute, and Christopher Randall, TERC, USA
  http://www.archimuse.com/mw2005/papers/harold/harold.html

Museums and the Web 2006

• Viewing The Viewer: Remote Usability Testing, Phyllis Hecht, National Gallery of Art, USA
  http://www.archimuse.com/mw2006/papers/hecht/hecht.html
• The On-line and the On-site Holocaust Museum Exhibition as an Informational Resource, Margaret Lincoln, Lakeview High School, Michigan, USA
  http://www.archimuse.com/mw2006/papers/lincoln/lincoln.html

Museums and the Web 2007

• Evaluating the Impact of Participation in an On-line Citizen Science Project: A Mixed-methods approach, Stephanie Thompson, Seavoss Associates and Rick Bonney, Cornell Laboratory of Ornithology, USA
  http://www.archimuse.com/mw2007/papers/thompson/thompson.html
• Do You Know Who Your Users Are? The Role Of Research In Redesigning sfmoma.org, Dana Mitroff, San Francisco Museum of Modern Art; and Katrina Alcorn, Hot Studio, USA
  http://www.archimuse.com/mw2007/papers/mitroff/mitroff.html

happy reading!

/jt

j. trant archives & museum informatics www.archimuse.com