Between January and May 1995, the Getty Art History Information Program (AHIP) and the Consortium for the Computer Interchange of Museum Information (CIMI) held a series of three meetings under the rubric Points of View, to examine underlying assumptions about museum information, to study users' demands on data, to explore how museum staff respond to users' requests, and to consider potential audiences and their points of view. The goal of the Points of View project is to amplify access to cultural heritage information by gaining an understanding of users' needs and expectations. The project seeks to ensure that solutions developed for public access will provide the tools and information that people want. This paper highlights issues raised during the three meetings.