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2007
Brownbill, Jonny; Peacock, Darren (2007).  Audiences, Visitors and Users: Reconceptualising users of museum on-line content and services. Museums and the Web 2007. Proceedings. Abstract
2003
Filippini Fantoni, Silvia (2003).  Personalization Through it in Museums. Does it Really Work? The Case of the Marble Museum Website. International Cultural Heritage Informatics Meeting: Proceedings from ichim03. Abstract